About PACK & SEND

Launched in Australia over 30 years ago and established in the UK since 2009, PACK & SEND is a premier distribution services franchise. We specialise in a unique niche within the multibillion-pound logistics industry: packing and shipping large, fragile, valuable, or awkwardly shaped items that standard courier and freight companies are typically not equipped to handle.

Our "No Limits" approach and commitment to "Legendary Customer Service" have allowed us to grow year-on-year. We operate from retail service centres located in secondary high street locations, providing high visibility and convenience for customers without the burden of premium rents.

The Business Model

PACK & SEND franchise partners benefit from a business model designed for high gross margins (often exceeding 65%) and high average transaction values. Because we offer specialised packing solutions, we are not just competing on price; we provide peace of mind. A significant portion of our business comes from referrals from other carriers who lack the infrastructure to provide personalised packaging and freight solutions.

Your Role

Franchise partners start as owner-operators, building and leading a team to provide bespoke shipping solutions. You will be a problem solver and a customer service champion, helping individuals and businesses send anything, anywhere in the world via road, air, or sea freight.

Support and Training

We provide a comprehensive framework to ensure your success from day one:

  • Initial Training: An intensive programme covering all aspects of the business model, packing techniques, and logistics management.
  • On-site Launch Support: For your first month, an expert will join you in your service centre to help you get up to speed on maximising sales and customer satisfaction.
  • Marketing Guarantees: We provide a Year 1 brand lead guarantee and a marketing support guarantee, matching your marketing spend up to £6,000 in your first year.
  • Ongoing Resources: Benefit from national advertising campaigns, PR resources, and digital/social media account management.

Why Choose PACK & SEND?

The logistics market is highly competitive, but most operators offer basic services for pre-packed items with minimal service. PACK & SEND stands head and shoulders above the competition because we take full responsibility for the safety of the goods. This results in high levels of repeat business and a reputation as the go-to provider for shipping antiques, artwork, musical instruments, and electronic equipment.

Investment Requirements

The initial franchise fee is £34,995. The total investment required to open a PACK & SEND store typically ranges between £120,000 and £135,000, which includes working capital. While we advise having between £50,000 and £60,000 in liquid capital, third-party funding options mean you could start with as little as £32,000 in personal funds.